Shipping & returns

Delivery

Delivery is free, including international destinations available at checkout. Orders are charged in Thai baht (THB).

Estimated delivery is 2–3 business days. International deliveries may take longer depending on the destination, carrier and customs clearance. This estimate is not a guaranteed arrival date.

Any destination import duties or local import taxes are separate from free delivery and the VAT included in the product price. Contact NADORA before paying if you need help confirming your destination or import requirements.

Prices & payment

Displayed product prices include VAT. No extra VAT or delivery fee is added at this checkout. Your bank may apply its own currency conversion or foreign transaction fee.

Review the final THB total before continuing to Stripe. Stripe collects payment details on its hosted checkout. Returning to this website does not by itself confirm payment; the order status is checked against the payment record.

The store is NadoraBeautyshop. Payments are processed through Stripe. A payment confirmation is not a tax invoice; contact the store if you need a tax invoice.

Wrong or damaged items

Contact LINE Official @nadserumthailand within 7 days after delivery if an item is wrong or damaged. Include your order reference and clear photographs of the item and packaging.

Keep the item and packaging while the team checks the issue. Do not send a return before receiving instructions. For an approved wrong-item or damage claim, NADORA arranges a replacement or refund and covers the agreed return delivery cost.

Cancellation & refunds

You can request cancellation before dispatch for a full refund. Contact NADORA promptly with your order reference; the team will confirm whether the parcel has already been dispatched.

After dispatch, contact the team before returning any item. Change-of-mind returns are accepted within 7 days of delivery when the product is unopened, unused and in its original sealed packaging; the customer pays the return delivery cost. This does not affect a wrong-item or damage claim.

Approved refunds are returned through the original payment method. The store aims to submit a refund within 3 business days after approval or receipt of an agreed return. Your bank may take approximately 5–10 business days after submission to show the credit. The timing can vary by bank and payment method.

For a PromptPay refund, Stripe may email you for the bank account details of the account used for payment. Completion depends on you providing those details to Stripe and on bank processing. The store’s refund-submission target remains the same.

Contact the team for any other product or payment issue. These store procedures do not limit rights that apply under mandatory consumer law.

Contact NadoraBeautyshop

Speak with the team about your order before sending any return.

nadora.thailand@gmail.com